Professional Service Integration is an intensive 1-day training for Service Integration professionals who want to dig deep into modern Service Integration and understand the key elements for success.


Are you prepared to enable a shift of Service Integration focus towards the development, business innovations and concepting of new services? This training is great for CIOs, IT Managers, Developing Managers and Service Management Professionals who would like to enhance their capabilities in modern Service Integration. After this 1-day training, you will understand how to build and run professional Service Integration. The training offers you the latest insights and best practice approaches. We combine lessons, real customer case examples and practical
exercises focusing on key success factors in SIAM.



  • Learnings and tools can be directly utilized in everyday work.
  • Get your hands dirty – learn through real-life cases.
  • Latest insights & best practices for professional
  • Service Integration.
  • Concrete ideas on how to implement Service Integration in your organization.



Content and schedule

Global Megatrends affecting IT Management

  • Understanding how global megatrends and digitalization are affecting IT Management and traditional way of managing services.

Reasoning for Service Integration

  • Understanding strategic initiatives and key drivers for wide adoption of Service Integration.
    What do forerunners in Service Integration say?

Service Integration vs. Service Management

  • How Service Integration positions in overall landscape of IT and Service Management. Is it
    separate discipline or embedded element in way of working?


Elements, Disciplines and Processes in Service Integration

  • What elements, disciplines and processes Service Integration consists of and what are the
    latest best practices?

Recommended practices

  • What practices and procedures lead to successful adoption of Service Integration. Topics
    covered e.g. Ecosystem Management, End-to-End Process Improvement, Measurement &
    Analytics, ITSM Toolset & Toolset Integration, Robotics & AI.

Best Practices in Building, Organizing and Running Service Integration

  • How to build future-proof service lifecycle management model with professional Service
    Integration Function. What are the aspects to consider organizational and organizational
    change management wise?


Topics covered

  • Global Mega trends affecting IT Management
  • Reasoning for Service Integration
  •  Service Integration vs. Service Management
  • Elements, Disciplines and Processes in Service Integration
  • Recommended practices
    • Ecosystem Management
    • E2E Process Improvement
    • Measurement & Analytics
    • ITSM Toolset & Toolset Integration
    • Robotics & AI
  • Best Practices in Building, Organizing and Running Service Integration

Enroll now



880 € + VAT/per person incl. materials, certificate of participation, breakfast, lunch, and refreshments throughout the day.

Any changes are possible two weeks prior to the starting date. The Academy reserves the right to charge the full price of the training for any cancellations made later than this.

Prior to the training, it is possible to transfer your seat to another participant for no extra charge. In case of illness, the participant may take the missed training during the next training day organised.



The length and content of our training programmes can be tailored to fit your organisation’s specific needs.

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